Frequently Asked Questions
Everything you need to know about your APM Monaco shopping experience.
What materials are used in APM Monaco jewelry?
Our jewelry is handcrafted using high-quality 925 sterling silver, meticulously set with cubic zirconia, freshwater pearls, and other precious stones. Each piece is rhodium-plated or 18k gold-plated to ensure long-lasting shine and durability.
How long does shipping take and what are the costs?
We offer complimentary standard shipping on all orders worldwide. Delivery typically takes 3 to 7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of the delivery date. Items must be in their original condition, unworn, and with all original packaging and security tags intact. Please note that personalized items and earrings are non-returnable for hygiene reasons.
Does my jewelry come with a warranty?
Yes, every APM Monaco piece comes with a 2-year international warranty from the date of purchase. This covers manufacturing defects but does not include normal wear and tear, loss, or accidental damage.
How should I care for my APM Monaco jewelry?
To maintain the brilliance of your jewelry, avoid contact with water, perfumes, hairsprays, and lotions. We recommend cleaning your pieces with a soft cloth and storing them in their original pouch when not in use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various regional payment methods such as AliPay and WeChat Pay to ensure a seamless checkout experience.